Help Account
Team members
Invite teammates and decide what each of them can do.
Team overview
Team members belong to a company, and they see every brand in it. There’s no per-brand membership.
Free plans include the Owner seat only — inviting teammates needs a paid plan, and full role management is a Business-plan feature. On Starter, the only role you can invite is Viewer.
The four roles
- Owner — full access, including billing, account deletion and ownership transfer. You don’t invite an Owner: you promote an existing member.
- Admin — manage brands, invite Members and Viewers, work with all content, view the activity history.
- Member — edit prompts, topics, competitors and brand aliases, run manual scans, work with analytics.
- Viewer — read-only across Analytics, Prompts and Competitors.
The practical line is: Viewers can look, Members can change the measurement, Admins can change who else is here, Owners can change the money.
How to invite someone
- Click Invite member.
- Enter their Email address and pick a Role.
- Click Send invite.
They get an email with a link. Opening it signs them in with a magic link to the address you invited — the invitation is tied to that address, so it can’t be forwarded to someone else.
Pending invitations count against your seat limit, the same as active members do.
How to change a role or remove someone
Use the row’s menu: Change role, Make Owner, or remove the member.
An Owner can’t leave — ownership has to be transferred first, and the app blocks the removal until it is.
Removing someone ends their access immediately. Their past activity stays in the history, which is the point of keeping it.
Good to know Seats are counted as active members plus pending invitations. If an invitation is never accepted, revoke it rather than leaving it — it holds a seat either way.